Visitor
•
1 Message
New address for the summer
Hi. I am living in Taconic CT for the summer in a cabin with good wifi. But the internet stopped working on June 30. We have paid our xfinity bill (June 28). Can you please set us up for internet here and keep our internet in Amherst MA?
XfinityArmand
Official Employee
•
2.2K Messages
2 days ago
Hi there @user_s0lvkv! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can with your service concerns. No worries! You have reached out to the best team to assist in getting things squared away. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0