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user_3b0lo3
1st Topic

Visitor

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1 Message

Monday, September 1st, 2025

New account access

I had my number and emailed linked to a old account and I got new service and tried creating a new account for that service but now it lets me login with those credentials but then blocks me saying I'm not a customer which I am

Question

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Updated 

3 days ago

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EG

Expert

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113K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.2K Messages

3 days ago

 

user_3b0lo3 Let's pull up your account and see what is going on. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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