Hey @user_9c4bmw, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting any issues you may be experiencing. I am unsure what exactly the 4d device you're referencing, but would you be able to provide us with the full modem number which is located on the sticker? This will help us identify the device and assist in troubleshooting. Hope to hear from you soon.
XfinityDemitrius
Official Employee
•
2.4K Messages
2 hours ago
Hey @user_9c4bmw, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting any issues you may be experiencing. I am unsure what exactly the 4d device you're referencing, but would you be able to provide us with the full modem number which is located on the sticker? This will help us identify the device and assist in troubleshooting. Hope to hear from you soon.
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