Visitor
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1 Message
New $200 visa debit card, please...
Hi, Xfinity sent me a $200 visa debit card as a welcome gift when I first joined Xfinity. I forgot to use it and it expired few months ago. I have not even activated it. I called may times and was put on hold for hours and calls just kept disconnecting. Can you please help me? I am hoping that since I did not use the card at all, Xfinity can send me a new one?
XfinityJanelle
Official Employee
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2.2K Messages
3 years ago
@user_ad8282 Thank you for reaching out on the Xfinity Community Forums. I am happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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