Visitor
•
2 Messages
Never received WiFi Gateway
We never received our WiFi Gateway and have no way to access the internet that we are paying for.
Visitor
•
2 Messages
We never received our WiFi Gateway and have no way to access the internet that we are paying for.
XfinityJeniece
Official Employee
•
3.4K Messages
8 days ago
Hey there, @user_9j5qhx, thanks for reaching out through Xfinity Forums regarding your gateway. We would be happy to check on the shipping status. Can you please send us a Direct Message with your full name and your full address? We want to ensure you get your services up and running!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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