1 Message
Never Received Order Confirmation
Hello there, I recently ordered a prepaid internet gateway and I never received an order confirmation email. I placed the order 3 days ago. I also checked my bank statement and the payment shows there, but I still have no order confirmation. Please help!
XfinityJeniece
Official Employee
•
3.3K Messages
2 years ago
Hey there @helpmexfinityurmyonlyhope thanks for reaching out through Xfinity Forums regarding your Prepaid services. We definitely want to ensure you received your gateway. You will need to reach out directly to our Prepaid Team. You can reach them at, 855-75-PREPAID or 855-757-7372.
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