Visitor

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3 Messages

Tuesday, September 9th, 2025

Never received my phone package

Help. My phone's say delivered and they didn't not come here and it said signed by someone I don't know. They put it was missed delivery because of no one there but some was and the right after said it got delivered. 

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Official Employee

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2.1K Messages

3 days ago

Hey @user_nz59aq, Thank you for visiting our official Xfinity Forums Community support page. With the Xfinity Mobile device, what does the tracking say exactly for the shipment? Is it delivered with signature? Or is the device scheduled to be delivered at a later date/time? Please let us know at your next available convenience. 

Visitor

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3 Messages

@XfinityDemitrius​ it said at first that missed delivery that itd be delivered the next day which would be 9/9. But 10 mins later it said delivered and it said signed by someone and gave first letter in first name and the whole last name. I don't understand why it said missed them 10 mins later say delivered but it didn't give address just my town. 

Official Employee

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90 Messages

I can definitely understand your concern! We'll want to take some steps to investigate further. Please send us a direct message with your full name, name on the account (if different), and full service address, and we'll get the ball rolling!

To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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Visitor

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3 Messages

2 days ago

I received an email from fed ex saying it will be delivered today. 

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