New Poster
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4 Messages
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to show up, but it's been well over 24 hours now and all the other movies I've claimed in the past showed up right away, can I please get some help to get this movie on my account? Thank you.
XfinityJeniece
Official Employee
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4.6K Messages
10 hours ago
Hey there, @Tigerl18, thanks for reaching out through Xfinity Forums regarding your account. I can understand wanting to get your movie, especially since it’s been over 24 hours and the reward shows as redeemed. Since it’s still listed as active but hasn’t appeared in your purchases, have you tried signing out of the Xfinity app or Stream app completely and signing back in to see if the purchase refreshes?
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johnbeavisadams
Visitor
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1 Message
7 hours ago
Same problem here. Fellowship extended just shows up in active but nowhere else. My X1 system also tonight told me there's a video outage that Comcast AI denies that it exists. I can't do a system refresh because of the mysterious outage.
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user_dm8y2
Visitor
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13 Messages
3 hours ago
I also successfully redeemed this movie and it never showed up on my account.
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