Visitor
•
2 Messages
Never Received My Confirmed Order
I received a text late in May that a new type of modem is available. I clicked the link and submitted the request. Per Xfinity, the order was to arrive between May 28 and May 30, 2021. Needless to say, I have not received my new equipment. It is virtually impossible to track this order. On the Xfinity site all it says is "order in progress" and that the equipment "should arrive in 3-5 days". Has anyone else found a successful way of contacting Xfinity and/or tracking new equipment?
Thank you.
XfinityAirelle
Official Employee
•
2.7K Messages
4 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
2
0
BruceW
Gold Problem Solver
•
26.5K Messages
4 years ago
To send a private message to Xfinity Support:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
0
0