Good afternoon @user_vq5gbl, thanks for reaching out to us on the Xfinity Forums, and thanks @EG for moving the post, I hope you are both having a good day! I am sorry to hear that you never received a refund for the pods you sent back, I now that would be frustrating when you are expecting a refund. You have reached the right team that can take a look at that for you. Where the pods returned during the 30 day window?
EG
Expert
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113.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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147 Messages
5 hours ago
Good afternoon @user_vq5gbl, thanks for reaching out to us on the Xfinity Forums, and thanks @EG for moving the post, I hope you are both having a good day! I am sorry to hear that you never received a refund for the pods you sent back, I now that would be frustrating when you are expecting a refund. You have reached the right team that can take a look at that for you. Where the pods returned during the 30 day window?
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