1 Message
Never received a confirmation email after order.
Hi there, last week I ordered a new Xfinity gatetway as part of an equipment upgrade, due to my current gateway not working properly. The transaction completed and I was shown the confirmation "page", but was never sent an email confirmation with it. I don't even have an order number for it, but the charge has cleared on my bank statement.
XfinityJeniece
Official Employee
•
3.3K Messages
1 year ago
Hey there, user_kychlp, thanks for reaching out through Xfinity Forums regarding your order! We would be happy to take a look at the details of the order as we are so excited for you to get your new gateway! You have reached the right place!
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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