Hello @user_mha57s and thanks for reaching out on our Xfinity Community forums with your concern! We're here to help. ❤️
When you say that your TV is unable to find the network, are you referring to your Wi-Fi network? If it's unable to find yours, are other Wi-Fi networks visible, just not the one you expect to see, or does your show up and give you that error message when you try to connect to yours?
Have you tried also resetting your Internet Modem, and are you using a personally owned modem or one from Xfinity?
Additional details will help us understand what's going on and enable us to better assist you! 😀
XfinityCliff
Official Employee
•
146 Messages
4 hours ago
Hello @user_mha57s and thanks for reaching out on our Xfinity Community forums with your concern! We're here to help. ❤️
When you say that your TV is unable to find the network, are you referring to your Wi-Fi network?
If it's unable to find yours, are other Wi-Fi networks visible, just not the one you expect to see, or does your show up and give you that error message when you try to connect to yours?
Have you tried also resetting your Internet Modem, and are you using a personally owned modem or one from Xfinity?
Additional details will help us understand what's going on and enable us to better assist you! 😀
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