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user_9pi27g
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Thursday, July 9th, 2026 7:28 PM

Network improvement outage

I'm in Panama City FL and we've had a network service outage over a week at this point, and twice the Xfinity assistant told me my service was back when it wasn't. I'd just like to know how long this can typically take.

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Updated 

2 hours ago

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EG

Expert

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120.4K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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3.1K Messages

2 months ago

 

user_9pi27g Welcome to our community forum! Thank you for letting us know about the ongoing interruption so we can look for additional information about when it will be resolved. When you enter your address here: https://www.xfinity.com/support/statusmap what do you see? 

 

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user_lfa4el

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1 Message

2 hours ago

I'm experiencing the same thing here in Aptos, California. For the past two days I've had no internet most of the day, and I work from home. I've been forced to go work in a mall to get free wi-fi. I got another message today indicating that my internet would be off again tomorrow. How much longer is this going to take?  and, do I get any kind of a refund for the loss of service?

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XfinityDemitrius

Official Employee

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2.9K Messages

Hey @user_lfa4el, Thank you for visiting our official Xfinity Forums Community support page. We're working hard to enhance the Xfinity Network! With these network enhancements, our teams are working to provide faster, more powerful, and more reliable Internet connections. Your services will be impacted while we're making these updates. We know it's frustrating to lose your connection, but some work has to take place during the work day.

You will experience service interruptions while network construction occurs in your neighborhood and area. Our teams will work as efficiently as possible to limit the duration of these outages. We recommend using the Xfinity App as that will have all the information for the local service interruption as well as the approximate time of restoration. If there is anything more we could assist you with, please let us know.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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