Thank you for the clarification @user_052ydt. We can look further into any service interruption in your area from here. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2K Messages
1 year ago
@user_052ydt hello! Just to make sure we are on the same page when you state network damage do you mean you are experiencing a service interruption?
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