1 Message
Neighbor's Cable is On My Property
My neighbor is installing a new cable line after theirs was cut. The line has been laid on my property despite no easements or entitlements to do so. I want it re-placed on their property before it buried on mine.
XfinityJeniece
Official Employee
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2.3K Messages
17 days ago
Hey there, user_5bdogu, thanks for reaching out through Xfinity Forums regarding your line concern. We would be happy to get a ticket submitted to our local team regarding the line. You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJamesC
Official Employee
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1.6K Messages
16 days ago
Thank you for sending us a direct message, @user_5bdogu! I'm happy to hear the maintenance team was able to take cure of the line on your property and bury it correctly on your neighbor's property instead. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.
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