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user_guryn3
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10/27/2026 9:11 PM

Neighborhood supposedly FDX, but nobody at Comcast will help fix my wccount

If I go in to manage my plans, it shows me having 2gb/2gb symmetrical. There is a separate box saying the same with same price, and it’s greeted out because it is my “current plan.” I have the XB10 and am capped at 250mb/s still. 

it appears to just be how my account t was set up, but NOBODY CAN HELP. Phone and messaging staff argue endlessly there is no such thing as 2gb upload at all.  One of them “started a ticket.” I’m pretty sure somebody just needs to verify I in fact am an a symmetrical run here and then change some flag on my account t.  I AM GOING CRAZY!!! Looking into fiber now, because this is insane.  

seeing lots of other people having issues with account not provisioned  correctly and such for symmetrical.  

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1 hour ago

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XfinityJeniece

Official Employee

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4.5K Messages

1 hour ago

Hey there, @user_guryn3, thanks for reaching out through the Xfinity Forum regarding your speeds. I would be happy to take a look at your speeds. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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