1 Message
Negative Review gone wrong
This morning I received a text message from Xfinity asking for a survey regarding my service with Xfinity yesterday. I scored my service as a 0 based on my last dealing with Xfinity late last night, not my in-store visit. However. although my comments strictly states my in-store visit was good...this score is negatively gone against the store.
How can I rectify this and ensure that the score reflects my Online Chat experience ONLY, not my in-store experience...which was in all honesty, amazing!
With kind regards,
Andrew
XfinityAlfonso
Official Employee
•
2K Messages
1 year ago
Hello Voice4Vision thanks so much for taking the time to reach us about these review/survey questions! Once a survey is submitted, it is processed as s, but if it is negative, a member of our leadership team will likely reach out to gain more information on the experience and provide support. Alternatively, you can use Google Reviews to leave a specific comment for the store, which is on a1-5 star scale also.
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user_hg7qhe
1 Message
1 year ago
Xfinity customer service is MINUS THOUSANDS! Your customer service people are not understandable on any level !!!!!
My account was hacked & turned over to fraud dept 😐 which is a joke!!!! I have spent COUNTLESS hours on the phone to no avail. Shameless company that has lost all aspects of customer service! They don't care!
1
user_0upjtb
1 Message
11 months ago
A recent service visit by Contractor J and L Cable has gone horribly wrong. J and L put forth a work order for follow up signal repair and there was no follow up by Xfinity. I tried reaching out to J and L Cable only to find out they NEVER return phone calls. Almost a month later I’m still waiting for the signal repair service and await a LONG overdue follow up by Xfinity. Well, where the [Edited - Language] are you Xfinity Comcast!!!!
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2
0
user_ptzvu6
1 Message
11 months ago
Customer service representative on the phones are beyond the worse. I had paid for my bill and it was supposedly returned and never did it get back to my bank account. They told me I needed take it up with my bank. I did this and they stated they never returned the funds. Now they want to say it’s nothing that can be done but they have not return the money. This company is [Edited: "Inflammatory"] an a lawsuit will happen. You can’t ever get to a representative unless you state you are canceling you account.
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user_k63n7h
1 Message
10 months ago
All lies!
Lie 1
Told me I could bumble phone and wifi for cheaper went to the store and the sales guys said no not a thing you have to pay full price.
Lie 2
Modem is free... WITHOUT TELLING ME charged me a rental fee every month
Lie 3
They installed wifi and only worked twice a week and would go out. It will have to trouble again.
Lie 4
Cancel anytime. So after paying double what I wanted a month for said reasons for it only working twice a week. Called to canceled said it wasn't under any contract. Now have to pay 110.00 cancelation fee!!!!!
Called said I had a month do bring the modem back. Next day got a call saying if I didn't return it the next day they would charge me 200 dollars. Xfinity is classless, and criminal. They will Lie do get you into anything they can. Record conversations so you can use them for future lawsuits cause you will have them.
1
0
user_t7c8qc
1 Message
9 months ago
Yup, Xfinity is just a continuation of Comcast... the worst customer service ever! I spent the entire day trying to get the phone robot to route me to an Agent only to be forwarded, forwarded, and forwarded... spending 4+ hours to finally get someone on the phone only to be told that a $207.55 mobile bill charge was a result of cancelling my Xfinity internet?! What the [Edited: Language]? I get penalized b/c Xfinity internet is not available in the service area I moved to?! I can't get an agent on the phone because why? I can't log into my account online why? (404 error, "something went wrong" error, endless spooling) I can't receive an itemized bill why? I can't pay my bill why? WHAT IN THE [Edited: Language] IS GOING ON????!!!!
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0
user_zfhp1b
2 Messages
9 months ago
The stores are NOT helpful. They are as stupid and useless as the robots who lie to you and then hang up on you.
Xfinity has zero customer service both on the phone and in the stores.
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0
user_0m8e6m
1 Message
9 months ago
I am on phone with representatives and no available supervisor as well as they did not schedule my install this morning after being on the phone for an hour this morning and now 40 miss on phone now.. no one can get someone out to install my internet and I'm only in town till 5 pm today n I have called and told this to three ppl already I'm bout to not get service I'm not going g to set things up and them not show let alone schedule it like they said they did n now I'm having to yell ay this lady on phone cause she's not listening to what I'm saying all it takes is one phone call to a technician to cone out it's not that hard...but this is really how u treat New ppl wow....
5
user_df7zay
1 Message
9 months ago
Worst customer service experience ever
Xfinity representative (Over the phone)are a joke they don’t listen carefully to your problem. Then have the nerve to ask for a 10 rating.
0
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user_i8ai4w
2 Messages
8 months ago
Xfinity is a horrible greedy company and I am ditching them. I’m finally done. I just got my bill which is $200. I hardly get any channels and I am done with them. I am moving on. I’m so sick of their greed I hope they rot and go out of business
1
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user_idoxxu
1 Message
8 months ago
Worse experience ever! My mom service was CXL and disconnected in November and yet they continue to charge her until now. Called Xfinity and was told my the rep that that's how they work. They will disconnect the service and still charge the customer. [Edited: "All Caps"] [Edit: Language]
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