Visitor
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1 Message
Need Xfinity lines moved from old to new utility pole
I have a new utility pole in my backyard. I need the Xfinity wires moved from the old, dangerous pole to the new pole. It's been almost two years. How do I get Xfinity to do the things they are supposed to do? I tried calling the number on my bill and it appears to be a dead number now. I tried the AI chat bot and was told I would receive an email. The email never appeared. Can we please get a tech to move the Xfinity line to the new pole so that the utility company can remove the old and dangerous pole.?
XfinityAmira
Official Employee
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4.5K Messages
4 hours ago
Hi user_544j0t! Thanks for taking the time to visit our Xfinity Forum. We appreciate you reaching out to us about this line concern. I am sorry to hear you have not received the proper assistance, but my team is here to help and would be more than happy to support you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityPeterH
Official Employee
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2.4K Messages
2 hours ago
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