Need written confirmation of cancellation

The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi there.  @user_xvms7e Thank you so much for reaching out on our Xfinity Community Forum about that disconnect cancellation.  I'll be happy to assist.  Though you may not receive confirmation until the disconnect goes into effect, I'll be happy to confirm if the request was properly entered into the system as requested.  To get started, please follow the steps below to send a direct message.

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

@user_xvms7e Sad to see you go but hope to see you down the road. Take care.