Hello user_q9sypi can you let us know in general terms what's going on? Are we looking for new plan options, having issues with the services, or something else?
Wonderwoman61 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for reaching out to us, as a customer myself I know how important it is to be able to reach my service provider. This link https://www.xfinity.com/support/contact-us has great information on how you can reach live agents through our many options of contact, whether it be through our 800 numbers or through one of our many social media platforms.
Here on the Xfinity forums we can also assist you with all your needs, if you would like assistance on this platform please give me a little more detail on how we can assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityOrlandoM Your post is demonstrably untrue. There are, literally, thousands of posts from people who have direct experience demonstrating your post is untrue. All those paths do is lead to even greater frustration and animosity. Until Comcast ends the automated front end systems and gets techs with skills, your post will remain untrue.
user_ejmxt3 It is certainly not impossible and we are sorry if you've had difficulty reaching someone in the past. What can we assist you with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_o1rklw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity products and services. If you are experiencing service issues, have you had the chance to open the Xfinity App or visit the Xfinity Status Center to see if there are any local service interruptions taking place or network maintenance?
Could you please check and let us know if there are any known issues or if we need to troubleshoot to find out why the services are not working? Could you also let us know what the LED light on the modem is doing as well? We hope to hear from you soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_o1rklw, Hi there! I just wanted to check in with you today to see if your still without cable and internet services today. Have you tried to run an internet health test via the Xfinity app, to see what results does it pull for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
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1.4K Messages
5 months ago
Hello user_q9sypi can you let us know in general terms what's going on? Are we looking for new plan options, having issues with the services, or something else?
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user_ejmxt3
1 Message
3 months ago
Same here. I want to talk to a live agent and it appears that it is impossible.
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