@user_pgpx02 thank you for reaching out over Xfinity Forums for support. You've contacted the right place for assistance and I can do an account review to check on plan costs. With you being new to Xfinity Forums, I understand if you're not familiar with creating a post. Here is a link to the forums guidelines that is helpful for future interactions:
Since I will need to gather some information that we don't want here in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_pgpx02 I'm not sure if you can see my previous reply I posted about 8 minutes ago, and can definitely do an account review. I'll need you to send a direct message so I can locate and authenticate your account, as we don't want that in our public replies.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
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1.8K Messages
3 months ago
Hello @user_ni8mq4 thank you so much for taking the time to reach us here via our Xfinity Forums. How can we assist you today?
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user_pgpx02
Visitor
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2 Messages
1 month ago
I need to speak to an actual human about the cost of my plan
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user_pgpx02
Visitor
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2 Messages
1 month ago
Apparently no one wants to speak to me, so I will take my business elsewhere. This is a bad situation.
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