1 Message

Friday, December 16th, 2022 4:06 PM

Need to return Xfinity Modem but its not listed

​I need to return the modem because I did not need it as I cancelled my service during the process of the modem being shipped to me. The return form online does not show the device listed and the modem arrived today (still in box). I am unable to go to the nearest facility or UPS store so I need a return label printed or sent to my house to return it​

Accepted Solution

Official Employee


235 Messages

3 months ago

@user_f3c101 Thanks for reaching out, we can help with getting your equipment concern taken care of. Would you please send a direct message with your name and complete service address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it



2 Messages

2 months ago

i need a return sticker

This comment has been converted into a post



2 Messages

@user_c50f3e​   I need a return sticker

forum icon

New to the Community?

Start Here