Hello, @user_c50f3e! Thank you for leaving your shared concern in a comment on another user's post. I've converted your comment to its own post so that we may properly address any and all questions you have :) If you are looking to return equipment to Xfinity, may I have you visit our Return Center where you should be able to select the equipment being returned, print a shipping label, pack up the equipment, and schedule an at-home pickup by UPS? If this doesn't work, due to the account being closed for example, you can also take the equipment directly to an Xfinity Store Location or a UPS Store Location where they'll pack and ship the equipment back to us at no cost to you! Please let me know if these options help.
Hello @user_67eec7! Please follow the helpful options set by XfinitySara to return your equipment. If there are any issues with those methods please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_c50f3e
Visitor
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2 Messages
2 years ago
@user_c50f3e I need a return sticker
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XfinitySara
Official Employee
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1.2K Messages
2 years ago
Hello, @user_c50f3e! Thank you for leaving your shared concern in a comment on another user's post. I've converted your comment to its own post so that we may properly address any and all questions you have :) If you are looking to return equipment to Xfinity, may I have you visit our Return Center where you should be able to select the equipment being returned, print a shipping label, pack up the equipment, and schedule an at-home pickup by UPS? If this doesn't work, due to the account being closed for example, you can also take the equipment directly to an Xfinity Store Location or a UPS Store Location where they'll pack and ship the equipment back to us at no cost to you! Please let me know if these options help.
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user_67eec7
Visitor
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1 Message
2 years ago
I need a return label please
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