Need to Remove free Peacock Premium plan from Xfinity - Please Help

I'm glad I'm not the only one here with the exact same problem. I really liked the old set up where I just paid extra to get the ad free.  But as usual [Edited: "Language"] just can't help but mess things up. I have spent countless hours on this between trying to figure out how to upgrade, just to learn I can't, and now how to get Peacock removed, again, only to find out I can't. And way too many of the customer service reps just plain stink at their jobs. I'm sticking with [Edited: "Language"] until Google Fiber is up and running in my area and then I'm done with them forever. Oh, and try Googling sites dedicated to [Edited: "Language"] hated. There are so many you can barely count them all. By far the WORST company I have ever dealt with. 

Adding to the “I'm having the same issue with trying to upgrade Peacock to Premium Plus” band wagon. I too received the free Peacock Premium because of the internet plan I have. That means I don’t have an X1 or flex box. The article that I keep getting does not address this scenario. I have no way to manage my Peacock account because Xfinity is holding it hostage. This has truly sullied my opinion of Comcast/Xfinity. 

Like others, I also thought it would be nice to save a few dollars a month on my Peacock subscription by activating the xfinity offer to gig-speed internet customers, but I am super disappointed and frustrated to find out that I can't upgrade to peacock premium plus, like I had before, nor cancel the subscription through xfinity. I wish I had thought to check the internet to see what other customers' experiences were. Also, the article that several official employees have suggested to manage the subscription no longer exists - it is a broken link (https://www.xfinity.com/support/articles/peacock-manage-subscription). I will take the steps to send a message, but I don't expect much, based on others' experiences. 

What a JOKE - in the same boat as everyone else.

Found this thread while on hold with XFinity... what a joke! First agent transferred me to an independent company "peacock designs" for support and they of course have nothing to do with Comcast/XFinity/Peacock! Second agent on call back went round and round wanting me to use the app... what app? I have gigabit internet and not the box with the comcast app! They then transferred me to retention. UGH! Based on reading all of the above I'll just cancel the dang thing and set up a new account. WHAT A MESS! Fix this for your customers!

Same issue & no help with Xfinity rep

I am SO MAD. This is SO WRONG. How can Xfinity hold our accounts hostage and neither Xfinity nor Peacock has a way to cancel this? At this point, the only way I see to make them take our complaints seriously is to go to the media and put them on blast. I want my account BACK!!!!!!!!!!

Same exact issue here: free for 2 years Peacock Premium via Xfinity CANNOT be removed. Several suggestions about creating a new account to upgrade to ad-free would seem to me to result in doubling your pain with two concurrent accounts locked. I want to cancel before the 2 year free Premium Peacock runs out, because if I start getting charged for a service by Xfinity I no longer want and cannot cancel, and Neither company's customer support can do it - this is going to escalate much further with both companies.

Same exact issue here: free for 2 years Peacock Premium via Xfinity CANNOT be removed. Several suggestions about creating a new account to upgrade to ad-free would seem to me to result in doubling your pain with two concurrent accounts locked. I want to cancel before the 2 year free Premium Peacock runs out, because if I start getting charged for a service by Xfinity I no longer want and cannot cancel, and Neither company's customer support can do it - this is going to escalate much further with both companies.

So this has been going on for months and there has been no resolution what so ever.  Typical xfinity behavior.  I wish I had known about this issue before I clicked the link for the "free" premium peacock.  Now it appears that I am screwed as well.  I just want to revert back to the way it was a half hour ago.  Ugh...  This sucks!

You have to go to settings on your tv and choose apps and subscriptions, then you can cancel. The process to find this out was sooooooo frustrating!

You can't do that. It tells you to go to Xfinity's website. And you can't do it from there either.

For everyone who is unable to cancel their subscription since the answer online only works if you signed up using a Flex or cable box, here is the best answer I got from Peacock. There is literally no way to change a subscription that has been redeemed through Xfinity if you do not have one of those boxes. Xfinity told me they cannot unlink my Xfinity account and the Peacock one. This is an absolute joke. Do not waste your time trying to get this resolved by Xfinity or Peacock because they cannot and will not help. Here is the message Peacock sent me and told me to just make a new account. 

“Hello,

Thank you for contacting Peacock. 

We do apologize for any inconvenience. If you have redeemed any offer on the account through Xfinity you will not be able to cancel the subscription. we would suggest you to create a separate account and purchase the Premium Plus subscription on that.
 

Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,

Peacock Customer Care”

Ommggg I am in the same exact battle 😭😭 down to a T! There’s nothing anybody can do! Have you found a solution yet??