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user_innhrx
1st Topic

Visitor

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1 Message

Thursday, September 3rd, 2026 7:51 PM

Need to reach corporate

I transferred my service when I moved but they disconnected and I lost everything since 2019 including platinum states and all external and internal apps. Ive spoken to some ppl in the US and india. This is unacceptable I need to get in contact with someone because I can guarantee you they won't hv a problem deducting that $342 out of my account

Question

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Updated 

1 hour ago

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XfinityJeniece

Official Employee

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4.3K Messages

1 hour ago

Hey there, @user_innhrx, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with questions regarding your bill and move. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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