Visitor
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2 Messages
Need to move outside Xfinity box on the house
Hi,
We are having our cable reburied in the yard after it was accidentally cut by a crew that installed our patio. Currently the line runs all the way around the back of the house. We are concerned that Xfinity will dig too close to the new patio and possibly damage the foundation of it. We’d like to get the Xfinity box on the house, where it’s grounded, moved from the south side to the north side of the house. This way there’s no risk to patio and there’s a lot less digging required by Xfinity.
How can we inform a technician that this is what we want? My last call to Xfinity got dropped suddenly before the conversation was finished.
Thanks.
CCMike1
Official Employee
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933 Messages
4 years ago
Hi @user_7c5850, thank you for reaching out. I know how important it is to see if we're able to accoidate your request for this upcoming job. I would be happy to look into this for you and I'm happy you reached out to our Digital Care team. Can you private message me your address and name?
To send the requested information:
there. As you are typing a drop-down list appears.
Type your message in the text area near the bottom of the window
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user_7c5850
Visitor
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2 Messages
4 years ago
(Note that I may not be using all the correct terms here.) Turns out that you have to ground the cable connection to the house ground. We thought it was possible to have a separate ground, but it is not, or can cause problems if you don't. So we thought our only choice was to have Xfinity to go from the south side all the way around the back of the house. And dig through all our new landscaping to connect to where the cable line goes into the house on the north side.
There's another option, though. We talked to a crew that was working on our neighbor's house and they said they can run our cable line around the *front* of the house and tunnel under the driveway. This means we don't have to worry about disturbing the foundation of our new patio. May even be an easier and shorter run for Xfinity.
So now we just wait until a crew comes out to bury the line. Seems that Xfinity is quite busy at this time!
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