user_jrf8's profile

Visitor

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2 Messages

Tuesday, May 12th, 2026 6:31 PM

Need to move outside line off neighbor’s property.

A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?

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Official Employee

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2.3K Messages

2 hours ago

Hi there, @user_jrf8. Thanks for reaching out to us here on the Community Forum. There could be a reason for the orientation of the burial, like the utility mark outs or easement designation. Could you provide more detail about the situation that is necessitating this request? 

(edited)

Visitor

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2 Messages

My neighbor plans to work on their property and the line is in the way. They have requested that the line be removed from their property. There is no recorded easement which I am aware of.

Official Employee

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2.3K Messages

Thanks for the additional details, @jrford8. We can submit a request for this to be looked into and see if it is possible and if any costs may be associated. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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