1 Message

Wed, Sep 1, 2021 4:34 PM

Need to move move-in date

I set a move-in date of September 4th that will transfer my internet. I need to change that date to September 10th.

Accepted Solution

Official Employee


280 Messages

2 m ago


Hello! Thanks for letting us know about your move in date being updated. We can help you adjust the installation date for your internet. That will be a quick and easy fix and we will have you all set up. I am going to need some personal account information to make this change. Can you send us a direct message with your first and last name along with your complete address, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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