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user_nkbhv1
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2 Messages

Friday, October 13th, 2023 3:35 PM

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Need to move entry point of exterior line to house

I have construction on my house and need to move the location of where the Exterior Cable enters my home. 

Question

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Updated 

2 years ago

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EG

Expert

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117.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMichaelC

Administrator

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4.9K Messages

2 years ago

Hey, @user_nkbhv1! Thanks for reaching out to us on the forums! Can you provide us with a little more information? Are you needing to have the whole drop relocated, or are you talking about where the drop comes up to the side of the house that has the electrical meter?

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user_nkbhv1

2 Messages

Just need where the drop comes up to the side of the house that has the electrical meter. 

2 years ago

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XfinityAirelle

Official Employee

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3.1K Messages

@user_nkbhv1  Got it! We would need to open a ticket for this type of request. Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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2 years ago

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