user_u2m087 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am here happy to help with whatever changes you need to make. To get started can you send us a DM with your name and the address we will be working with? To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Thank you for working with us through direct messaging. I am glad we were able to help you make the requested changes. If we can assist you again in the future, please do not hesitate to reach out.
XfinityJorge
Official Employee
•
2.9K Messages
10 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJon
Official Employee
•
1.4K Messages
6 hours ago
Thank you for working with us through direct messaging. I am glad we were able to help you make the requested changes. If we can assist you again in the future, please do not hesitate to reach out.
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