Visitor
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3 Messages
Need to have coaxial cable reattached to my house after storm
Hello, I have no cable/internet/phone service in my home because the coaxial cable from the utility pole to the house was disconnected in the aftermath of the July 4th storm in northwest CT. Electricity and cable service have been safely restored, so all I need is for an Xfinity tech to come around and reattach the coax. It should be an easy fix. But whenever I’ve contacted Comcast and have *finally* reached a human being on the phone, they have read from a script and tried to “remote” fix my problem. It is not a remote issue, it is literally a hardware issue of someone needing to reconnect the physical line from the pole in the street to my house. I am paying upward of $300/month for these services and cannot get through to a human being at Comcast who understands what needs to be done. Can a local tech get in touch with me? It would probably take mere minutes to fix this. Meanwhile, it's my fifth day without service, and every other house on my road has functioning service. Thanks.
XfinityBillie
Official Employee
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4.3K Messages
4 days ago
@dkwh Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have a line detached from your home. Rest assured that you have reached the right team of people to further assist you with getting it taken care of. I will need to access your account to better assist you. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message
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dkwh
Visitor
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3 Messages
1 hour ago
I am now in my ninth day without internet/phone/cable service from Xfinity. There was a storm on July 4, but everyone's service on my street but mine was long ago restored. The fix is easy: the coax that runs from my house to the utility pole in the street needs to be connected. I don’t even need to be home for this service. But I cannot get anyone from Xfinity to come. I am currently on the schedule for Thursday, July 16, which is absurd. I have been relying on my phone's mobile wifi hotspot for several days, but last night my cellular network went out and is still out. So I am in a communications blackout. I am typing this in a parking lot 15 miles away. Can you please get someone to me sooner than Thursday? We have a disabled senior with us and having ZERO ability to communicate with the outside world is unacceptable, as is the protracted wait for service restoration. Thank you.
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