Desperate for a tech to hook up outside coax to my house

I am now in my ninth day without internet/phone/cable service from Xfinity. There was a storm on July 4, but everyone's service on my street but mine was long ago restored. The fix is easy: the coax that runs from my house to the utility pole in the street needs to be connected. I don’t even need to be home for this service. But I cannot get anyone from Xfinity to come. I am currently on the schedule for Thursday, July 16, which is absurd. I have been relying on my phone's mobile wifi hotspot for several days, but last night my cellular network went out and is still out. So I am in a communications blackout. I am typing this in a parking lot 15 miles away. Can you please get someone to me sooner than Thursday? We have a disabled senior with us and having ZERO ability to communicate with the outside world is unacceptable, as is the protracted wait for service restoration. Thank you.