2 Messages
Need to file a formal complaint
Where can I file a formal complaint. They have deleted messages from my chat after I complained to the same people over seas.
2 Messages
Where can I file a formal complaint. They have deleted messages from my chat after I complained to the same people over seas.
XfinityMartyR
Official Employee
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1.5K Messages
1 month ago
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6512084982
Visitor
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1 Message
1 month ago
I made an appointment for a technician to come to my home and bring the cable modem that has no wires.
The technician came out and absolutely did not know what he was doing. When I suggested that he do something differently, he Told me “don’t worry, I know what I’m doing.”
He removed the connections from our tv and pulled out all of our cable wires from our closet. He also broke our window screen. (How that happened I’ll never know)
He did not bring the modem I had requested. Had I known that, I would not have let him spend the 45 minutes in our bedrooms it took for him to realize he didn’t know what he was doing.
He went out to his truck, sat in it for 15 minutes, and then drove away, never to see him again. He left a mess. He left all the wiring on our floor and did not reconnect the TV. He left the broken window screen hanging out of our window.
it is difficult to hook up the cable wire to the TV so we have been without a TV in our bedroom since the end of September.
I called and complained, and all I have received is an application to report damage. No one has called to put together the mess that he has made. No one has called to express their sorrow and surprise that this actually happened.
I will be looking for a different service because I never thought this is how we would be treated at such a disappointing service call.
Sadly, it has become more difficult to contact a live person at Comcast. I was left on the phone for at least 15 minutes and then it disconnected.
I cannot believe the treatment that I ever received because I have been with Comcast for so long and I pay so much money for the service.
I would like to be compensated with a wireless modem, at no charge, that I initially had requested.
People at Comcast,or Xfinity, should be more aware of problems that customers have complained about. There is no way that a problem like mine should have been ignored. I should’ve received a phone call.
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user_1vw3wp
1 Message
2 days ago
Xfinity is the worse internet service I have ever had. They love to get your money but when it comes to having an issue with the internet service and/or phone they treat you like trash. The staff from overseas cannot speak and understand the customer... As soon as T-Mobile comes to Los Lunas, NM I am done with XFINITY.
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