Need to file a formal complaint

Where can I file a formal complaint. They have deleted messages from my chat after I complained to the same people over seas.

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XfinityMartyR

Official Employee

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1.4K Messages

9 days ago

user_3b1jgi We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.

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user_3b1jgi

2 Messages

I reached out to the Xfinity Chat to try and get a promotion back that ended. A guy name Muskan entered the chat and proceeded to ask about my cell phone service. I replied that I was a police officer and have a certain first responder plan. He replied “oh I see” then he stopped responding. i never ended the chat and screenshotted everything. I replied multiple times and even called to complain but shortly after complaining the

chat ended and all my replies after he stated “oh I see” were deleted. No one in the store could help me nor the people on the phone

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9 days ago

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user_3b1jgi

Need to file a formal complaint

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