Visitor

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1 Message

Tuesday, August 4th, 2026 6:20 PM

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Need to cancel Xfinity service from overseas

I have permanently moved to Europe and need to cancel my Xfinity Internet service. I cannot call the U.S. support number from here. Please help me cancel the account.

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Official Solution

Official Employee

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3.4K Messages

3 hours ago

@user_a427u5 Thank you for working with us. We were able to get that canceelation order submitted as requested and you are all set. In the event you need assistance in the future, please create a new post. Have a great day and take care. 

Official Employee

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3.4K Messages

23 hours ago

 

user_a427u5, Hi there! Thank you for reaching out, and congratulations on your move to Europe! I'd be happy to help point you in the right direction. Since you're unable to call our U.S. support number from abroad, our team can assist you here. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can review the account and discuss the available options for disconnecting your Xfinity Internet service. We'll do our best to make the process as smooth as possible and ensure your request is handled correctly. We look forward to assisting you further.

 

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