Visitor
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1 Message
Need to cancel service
There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.
XfinityJeff
Official Employee
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1K Messages
2 hours ago
Good morning @user_8e78be, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Although we are sorry to hear that you want to cancel your services, you have come to the right place for assistance with that. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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