Contributor
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26 Messages
Need to cancel pending order
I was trying to update my existing plan, but it created a new account number & pending order. I need to cancel the pending order
Contributor
•
26 Messages
I was trying to update my existing plan, but it created a new account number & pending order. I need to cancel the pending order
Accepted Solution
XfinityJeff
Official Employee
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735 Messages
7 hours ago
Greetings @hb85, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the second account, but you have come to the right place for assistance with this issue. I see you have already sent us a private message. In the future you would want to wait until being instructed to do so before sending a private message to an official employee, as that violates the guidelines of the forums, but we will work with you there.
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hb85
Contributor
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26 Messages
6 hours ago
The representative was very helpful and resolved my problem quickly and efficiently! Very much appreciated.
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XfinityJeff
Official Employee
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735 Messages
6 hours ago
Thank you again @hb85 for posting to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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