Visitor
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2 Messages
Need to cancel move and disconnect service this Saturday
Hi, I need to cancel my move request and want to also disconnect my service this saturday 25th. How would I go about that?
Also i have the xfinity flex box how do I return it?
XfinityJanelle
Official Employee
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2.1K Messages
18 hours ago
Hey @user_8tox9c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of move. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityAlyssaA
Official Employee
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2.6K Messages
5 hours ago
Thank you for working with us here on the Community Forums @user_8tox9c —we truly appreciate your time. I’m glad we were able to assist with your request and review the available options for returning your equipment.
We hope you’ll consider us again should you need service in the future. If there’s anything else we can help with down the road, please don’t hesitate to create a new post and our team will be happy to assist.
Best of luck with your move, and we hope you have a great rest of your week! 😀
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