2 Messages
Need to Cancel Internet, "Schedule a Callback" link not working
I need to cancel my internet as I moved into a new apartment in October and my housemates already have Xfinity so our accounts cannot coexist. By not canceling right when we moved in, I've already paid for 3 months of internet that I haven't used, and I'm not keen on paying for a 4th. Billing is tomorrow, but when I tried to schedule a "callback" today to cancel, the link failed. When I tried through the support bot, the callback link sent me to a bad gateway error page. Would love to cancel before I get billed again.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @user_cnme24! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team, and we are going to get things squared away. Please feel free to shoot us a private message so that we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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