Visitor
•
1 Message
Need to cancel ASAP
Hello, I need to cancel my service today. Can I chat with someone who has the ability to do this?
Visitor
•
1 Message
Hello, I need to cancel my service today. Can I chat with someone who has the ability to do this?
XfinityJeniece
Official Employee
•
3K Messages
13 hours ago
Hey there, user_zkpwbj, thanks for reaching out through Xfinity Forums regarding your services. We hate to see you leave the family, however, we can assist you with disconnecting your account on this platform.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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