Visitor
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1 Message
Need Technician - Xfinity Assistant Doesn't Work
My wired upload speed is 4 Mbps on a 35 Mbps plan, and my download speed is fluctuating. This started immediately after a recent outage. I’m using an XB7 gateway. This is a service degradation and line or node impairment, not Wi-Fi. I need a technician ticket opened to check upstream signal levels to the tap and escalate to maintenance. Please assist.
XfinityAirelle
Official Employee
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3K Messages
1 hour ago
We appreciate the detail you included. That helps a lot.
If you’re seeing 4 Mbps upload on a 35 Mbps plan over a wired connection, and this started right after a recent interruption, that’s definitely not something we want to ignore.
You’re absolutely right that testing wired removes Wi-Fi from the equation.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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