Need Return Label for Equipment Return

I was signed in when I tried to get a return label, but there is no device showing up. I used Xfinity for two years, and the second year I moved my service and continued using my old device from first year. I don't know if that is why I don't have a device in my return center. 

Hello @user_dybvdj, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.