Visitor
•
2 Messages
Need Proof of outage
I am 100% work from home and had an outage today. I did not receive any notification of the outage via text or email. I started my call to xfinity at 4:30 today, trying to receive help to get proof of the outage in the form of an email or a text and after 2 hours on the phone and 5 people later, I am still unable to receive proof of the outage. I need proof of this outage for my job. The internet in my area is going out at least once a week. My job cannot accept a screenshot of the company's website as valid proof of an outage period. I have been hung up on placed on hold for an hour, just to be disconnected. The only thing I need is an acknowledgment of the date, time of the outage and the duration.
XfinityJeff
Official Employee
•
727 Messages
12 hours ago
Good morning @user_xi6t43, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that also works from home, I can understand the frustration of a service issue and the impact that can have on the work day, but you have come to the right place for assistance with this. Normally if you are in a service interruption, you can use the Xfinity app to check on the status of the issue and sign up to be notified via SMS once the issue is resolved. We can check the account and can verify the service issue, but we don't have a way to send that information to you after the fact other than to just confirm it via a private message. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0
user_xi6t43
Visitor
•
2 Messages
10 hours ago
Thank you for reaching out I will give this a try
0
0