Contributor
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44 Messages
Need phone number for Xfinity advanced support
Was in chat mode over weekend .. working on internet support problem. Tech said what they need to do could not be done at his support level or in chat .. He gave me a phone number for the "advanced support" and a ticket for referral. I got the ticket # but misplaced the phone number. Does anyone have that number?
EG
Expert
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110.4K Messages
4 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
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ki1o
Contributor
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112 Messages
4 years ago
I sent you a PM with a Phone Number, they should help you out.
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CCEthan
Official Employee
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1.4K Messages
4 years ago
Hi, @Rich-A. I appreciate you reaching out to look into your internet issue and your ticket. We are full service here and can help with anything you need. Can you send a private message with your name and address?
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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