Need outside maintenance

Hi

the cable pole outside my house was hit by lightening knocking me and my 2 neighbors into a total Xfinity outage for days now.
Can you please provide a way to get outside maintenance to come repair this? It is not an inside wire issue.

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Responses

CCRenee

New Problem Solver

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169 Messages

3 years ago

Hi @user_be4c64, and thanks for reaching out to us at Xfinity Digital Care Team. Also, thanks for letting us know how we can help, and I hope everyone is safe, I can imagine that was pretty scary. Sure, I'd be happy to help with sending a technician to review the issue, and just need you to send us a Direct Message with your full name and service address, please.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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user_b777c9

Visitor

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1 Message

@XfinityRenee how do I get maintenance on outside box that was hit by mower. It has not affected service.

3 years ago

0

CCAshley1

Official Employee

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746 Messages

Hi, please send us a Direct Message! We would like to assist with your maintenance request.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

delyblack

New Poster

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2 Messages

I also need maintenance on a cable line that is lying in our backyard after a storm. Service is still connected, but the wire needs to be put back up on the pole.

3 years ago

0

XfinityKassie

Official Employee

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1.7K Messages

@delyblack Good afternoon! Thank you for reaching out to our team for assistance. I have received your Direct Message, and look forward to working with you to get this resolved!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

Customer Service

user_be4c64

Need outside maintenance

CCRenee

user_b777c9

CCAshley1

delyblack

XfinityKassie

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