U

Visitor

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1 Message

Tue, Jul 12, 2022 2:34 AM

Need outside maintenance

Hi

the cable pole outside my house was hit by lightening knocking me and my 2 neighbors into a total Xfinity outage for days now. 
Can you please provide a way to get outside maintenance to come repair this? It is not an inside wire issue. 

Official Employee

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91 Messages

2 m ago

Hi @user_be4c64, and thanks for reaching out to us at Xfinity Digital Care Team. Also, thanks for letting us know how we can help, and I hope everyone is safe, I can imagine that was pretty scary. Sure, I'd be happy to help with sending a technician to review the issue, and just need you to send us a Direct Message with your full name and service address, please. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Visitor

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1 Message

@XfinityRenee​  how do I get maintenance on outside box that was hit by mower.  It has not affected service.

Official Employee

 • 

547 Messages

Hi, please send us a Direct Message! We would like to assist with your maintenance request. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

I also need maintenance on a cable line that is lying in our backyard after a storm.  Service is still connected, but the wire needs to be put back up on the pole.

Official Employee

 • 

339 Messages

@delyblack Good afternoon! Thank you for reaching out to our team for assistance. I have received your Direct Message, and look forward to working with you to get this resolved! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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