Pbthompson3168's profile

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1 Message

Mon, Oct 19, 2020 6:00 PM

Need outside cable line moved

  • I had Comcast install my cable recently and when they did so they installed it on the front of my house ran the cable hanging under my deck and left it hanging as it connects to my house again near the box.  It looks awful and is a dangerous situation.  I have called and called, they keep telling me they are working on it and will get back to me.  Weeks have gone by, no call, no appointment.  When I call they have no idea.  Very frustrating.



Official Employee


2.3K Messages

6 m ago

Hello @Pbthompson3168, thanks for reaching out to us on our Forums page. We are delighted to have you as a customer and we are so happy you chose us to be your service provider. I apologize for the way the line was installed and we definitely want to get someone out ASAP to have this corrected and taken care of. We can absolutely help! 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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