New Poster
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1 Message
Need outside cable line moved
- I had Comcast install my cable recently and when they did so they installed it on the front of my house ran the cable hanging under my deck and left it hanging as it connects to my house again near the box. It looks awful and is a dangerous situation. I have called and called, they keep telling me they are working on it and will get back to me. Weeks have gone by, no call, no appointment. When I call they have no idea. Very frustrating.
XfinityAmira
Official Employee
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4K Messages
4 years ago
Hello @Pbthompson3168, thanks for reaching out to us on our Forums page. We are delighted to have you as a customer and we are so happy you chose us to be your service provider. I apologize for the way the line was installed and we definitely want to get someone out ASAP to have this corrected and taken care of. We can absolutely help!
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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user_da7e16
Visitor
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1 Message
4 years ago
I am dealing with this same problem for weeks. It takes hours on the phone to passed from department to department where eventually an associate humors me and tells me its fixed and someone will be by tomorrow and that never happens. Ive called nearly a dozen times and am ready to cancel my service due to this.
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user_6451bc
Visitor
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2 Messages
3 years ago
I tried to deal with the same problem a year ago. Multiple calls to customer service and just could never help them understand I needed them to move the underground cable line. "Move" and "Relocate" seem to mean only one thing to them -- as in physically moving from the address -- very frustrating. I'm getting ready to build an addition directly over where the cable line is buried and I will have to dig it up myself or change over to ATT. If anyone has any ideas of how I can get Xfinity to help me, please let me know.
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user_c32640
Visitor
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1 Message
3 years ago
Hello, the City where I live owns the vacant lot next to my home and wants the Comcast lines moved so they do not cross over the lot. They are going to do construction there and need the line moved over to the utility poles instead of the short cut over the city lot. Please help! Thank you!
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tmblewitt
Visitor
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1 Message
3 years ago
I am dealing with this same problem for MONTHS - literally. I've spoken to dozens of different customer service representative and maintenance tech employees, who have physically visited my house to view my requested service (and confirmed that it is doable), but refuse to actually schedule or perform the work. I don't know what else to do to resolve this issue.
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