U

Visitor

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1 Message

Sunday, January 9th, 2022 3:32 AM

Closed

Need outdoor Comcast box cover

Hi, 

we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered as it’s coming in right next to the electrical box. Anyways, how do we get another one of these? 

New Problem Solver

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318 Messages

3 years ago

Hello @user_b06019, thank you for taking the time to reach out to us on the forums I hope you are doing well! We will definitely want to get this taken care of for you, especially if water is getting inside due to it. Can you send us a direct message with your first and last name and address to get started?

Visitor

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2 Messages

@XfinitySean​ our cable box in the back yard (dome about 12 inches in diameter) is damaged (large holes) allowing water to pool and wasps to create nests.  How do we get a replacement? Thank you. 

Visitor

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2 Messages

3 years ago

Our cable box in the back yard (dome about 12 inches in diameter) is damaged (large holes) allowing water to pool and wasps to create nests.  How do we get a replacement? Thank you. 

Contributor

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473 Messages

Hey there @SLM0922! Our awesome digital care team would be happy to assist you with your ped concerns. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

I no longer work for Comcast. 

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