Need outage update

This is "support" by obfuscation.  I can see that thousands of people in Portland Oregon are without service.  That's what those links provide.  There is absolutely no level of detail beyond that.

That's the literal equivalent of the fire department showing me a picture of my house on fire, and not telling me when they'll turn on the water.

I recognize that this may be all you can do, but understand that this is not only horrid and atrocious levels of "communication" but bad service overall.

@MramPDX If the issue is reported, our techs are aware of the concern and are working quickly to get your services back up and running. I would continue to use the status center for more information as soon as there is any update they will include the information through the app and our status center. I truly apologize for the ongoing issue, and we appreciate your continued patience. 

I dont think you or xfinity understand.  You can even see the other posts I've made on general outages through Xfinity.

If one has an outage with Xfinity, the app, website, and support personnel tell you ONLY two things:

1. You have an outage, and Xfinity knows this.

2. People near you also have an outage.  "View Outage Map"

It also says to check the app for updates.  Which brings you back to the same two facts.

Where are there any additional details?

Where are there any additional ETA for completion?  

Where can I really get updates?

Bear in mind that an UPDATE is not a RESOLUTION.  When the service is resolved, that page is irrelevant.  This is what XFinity does right now - sends customers on this cyclical loop of non-information to delay people until a problem is eventually resolved.  There is no in-process data, which is exactly what we're asking for, especially in cases like ours, where the city has a lot of xfinity outages.

This is also what you are doing, respectfully, I'm sure it's in the playbook.

I guarantee you in the many outages I have experienced (some logged on these forums!) there has never, ever been an actual update on the app or website.  The only actual tangible facts I ever get through those two sources are, again:

1.  You are down.  We know you're down.

2.  There are others around you who are also down.

Now, before you tell me again to go to the app to check for updates, tell me exactly how you know that techs are working quickly? 

I have zero faith that anyone is working this issue because there are no updates.  What I have, and the only things anyone has, are those two facts I just posted, until the problem is resolved.  Given that the internet has been down for FIVE DAYS NOW, you'd think you could provide some level of data, yes?  I don't even care what it is, it would just show that xfinity actually cares.  I could totally understand that it's unfixable right now due to weather issues.  But that's not on the website.  I could totally understand nearly any amount of data -- but there's zero extra data.  I'm down, and you're telling me to check a website and app that gives me absolutely no data.

This would be an acceptable infrastructure solution if all problems could be resolved in a few hours, but not when one has outages for FIVE DAYS.

Fix all of these problems, please.  Portland Oregon.  Give us actual data.  Don't refer me to an app or website.  Be better than your incomplete customer service processes.  Provide this post with actual updates.

@MramPDX Our team works remotely, and therefore we have the same information that is provided to you on the website and app when it comes to service interruptions in your area. I would be happy to review your account and look for any updates. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

our whole community (NW laidlow/Primino/Lombardy/Greenwood etc) have internet issue since 1/3 5pm. We dotn see any info. Online status says you have issues but to otehr details.

Ziply was also out in our area but that started working from yesterday, No update from Xfinity yet.. Why cant you update and keep customer informed omn ETA?