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09/18/2026 12:53 PM
The old wires are cutting into my new roof shingles.
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Official Employee
2.7K Messages
7 hours ago
Hello, @user_4c7ozr. Thanks for reaching out to us here on the Community Forum. We can help with getting someone out to assist with the outside wires.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
XfinityFrank
Official Employee
•
2.7K Messages
7 hours ago
Hello, @user_4c7ozr. Thanks for reaching out to us here on the Community Forum. We can help with getting someone out to assist with the outside wires.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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