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user_c3faed
1st Topic

6 Messages

Friday, March 8th, 2024 5:26 PM

Closed

Need old utility pole removed that has xfinity lines attatched

A rotted out utility pole had all the power lines transferred to a new pole 7 months ago. The bad pole needs to be removed and still has Xfinity's lines attached to it. Can you please send someone out to detach and re-attach the Xfinity cables to the new utility pole and remove this old pole. We currently have 2 utility poles in our garden and would very much appreciate if the bad pole was removed.

My wife and I have been Comcast/Xfinity customers for almost 30 years and look forward to your response.

Thank you!  

Daryl & Marie [Edited: "Personal Information"]

Question

 • 

Updated 

1 year ago

 • Edited

294

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

1 year ago

 

user_c3faed, Thank you for reaching out to Xfinity Support. We would be happy to look into this for you. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

8

0

user_c3faed

6 Messages

@XfinityAngie​ Angie, I supplied the information you requested, 5 days ago, regarding my issue, user_c3faed, but have yet to receive any response. Can you please let me know what the status is with my issue regarding "Need Old Utility Pole Removed"? 

Thank you,

Daryl & Marie

(edited)

1 year ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Thanks for getting back to us for an update @user_c3faed. We did reply 5 days ago. Have you checked our last DM records? It appears the address you provided is not matching. If you can get back to us privately with that information, we can continue our conversation. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c3faed

6 Messages

The address I gave is correct. It may be that you have the address in your records <EDIT: Removed Personal Information>

Does that clear things up?

Thank you,

Daryl & Marie <EDIT: Removed Personal Information>

(edited)

1 year ago

0

XfinityJeniece

Official Employee

 • 

3.1K Messages

Thanks for that information, @user_c3faed. If you can please reach out through Direct Message to provide us with the correct information. We want to ensure your personal information is secure! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c3faed

6 Messages

I have provided all the information you requested via DM but I still haven't received an answer regarding the issue I have with the bad utility pole. 

Can you please respond to let me know what the status is with my issue?

Thank you,

Daryl

1 year ago

0

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