1 Message
Need new modem
My modem arrived with no power cord or cable cord, tried to find help for over an hour and got nothing. Was promised this was going to be easy to set up and given nothing.
1 Message
My modem arrived with no power cord or cable cord, tried to find help for over an hour and got nothing. Was promised this was going to be easy to set up and given nothing.
XfinityDemitrius
Official Employee
•
1.8K Messages
9 days ago
Hey @user_t7u2mv, Thank you for visiting our official Xfinity Forums Community support page. I would like to see what we can do to get you up and running as quickly as possible. With the modem not having all the accessories needed, we can look at getting another shipped which could take 3-5 days. Alternatively, I would recommend visiting a local Xfinity Store where you can quickly and easily swap out the device and get the required cables. Our locations can be searched by visiting our 'Xfinity Retail Store Locator and Xfinity Mobile Stores' support page. Would you like another device shipped or visit a local store to get this addressed?
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